Guest experience
Help guests choose. Make the next step easy.
Put dish details, service requests, and feedback within reach on the guest’s phone.
Book a demo →
Where the opportunity gets lost
A menu that leaves questions unanswered slows the order. A request that disappears leaves the guest asking twice.
How Osoul supports the work
Osoul gives guests a digital menu to explore and a way to ask for help. Venue-maintained descriptions, available options, and shared preferences help the team answer the questions that need a person.
Put it into practice
- Dish descriptions and menu discovery in supported languages
- Requests linked to the guest’s table
- Feedback tied to the visit that prompted it
Review the dishes guests explore but rarely order. Improve the description or ask the floor team what guests need explained.
Know what to measure
Menu view-to-order rate, request completion, and guest satisfaction.
Menu view-to-order rate
Tracked sessions ordering a dish ÷ tracked sessions viewing that dish × 100
Find popular menu pages that fail to turn interest into orders.
Request completion rate
Completed requests ÷ received requests × 100
Check whether guests receive the help they asked for.